Technical Service
The Technical Servicedepartment at Oriola-KD Finland employs some 30 experts. We base our work on SFS-EN ISO 9001:2008 certified operations. Our technicians are trained continually by our suppliers to ensure the demanding installations, maintenance and updates are always carried out according to the certification. Our service team ensures that the systems and equipment stay up-to-date, maximizing the value of the investment; clinical performance and efficiency can be optimized with the latest technology and workflow applications. The newest advances in technology are vital for helping healthcare professionals to deliver excellent care to patients while optimizing the management of clinical operations and costs. The Oriola-KD service organization, comprised of technical support, field and professional service teams will efficiently address and resolve your questions, issues and needs.
Logistic Services
Oriola-KD is known as a logistic expert and its key to success is in providing deliveries and services to healthcare units within 24 hours across markets. In Finland, all our products are centralized to the new 12.600 m² Koskelo warehouse in Espoo. Availability levels on key products have already reached an average 99% level. Suppliers and customers, however, demand ever more precise and cost effective deliveries, and the new warehouse has been specifically designed to meet these needs. In the Baltics, we also have an ongoing project to centralized all products to our new warehouse in Estonia by Q1/2010. In Sweden we operete in Mölnlycke, Borlänge, Enköping and Stockholm.
AITTA Service
Customers across our markets face constantly increasing needs for more comprehensive services due to constant cost-saving efforts, decreased personnel etc. We are constantly looking for ways to strengthen cooperation with our suppliers and broaden the portfolio. As a forward looking player we developed a new all-inclusive product: AITTATM. This concept was created together with our key customers and tailored to their needs. It is a new complete service where we handle tailored product selection, ordering and delivery to individual hospital wards, private clinics and healthcare centers. It also includes all product training and trials. We believe this is a future platform from which our suppliers will benefit equally.
